999ee Privacy Policy

999ee is an online gaming platform providing cricket betting, live casino, slots, crash games, and fish shooting games to players in Bangladesh. This Privacy Policy explains how 999ee collects, stores, uses, and in limited circumstances shares personal data obtained from users of its platform. The term "personal data" refers to any information that can identify you as an individual, including your name, mobile number, payment account identifiers, and records of your activity on the platform.

This policy applies to all individuals who access the 999ee website, whether or not they have created a registered account. It should be read alongside the 999ee Terms & Conditions, which govern the overall use of the platform. If you have questions about this policy that are not answered here, you may contact the 999ee support team at the details provided at the end of this document.

Registration and Account Data

When you create a 999ee account, we collect the following information:

• Your Bangladesh mobile number, which serves as your primary account identifier and is used for account access, transaction confirmations, and security alerts.
• A password of your choosing (stored in hashed, non-reversible form — 999ee never stores plain-text passwords).
• Your preferred display name or username (optional at registration; required if you participate in leaderboard-based promotions).
• Age confirmation data collected during the registration process to verify that you meet the 21+ age requirement.

Transaction and Payment Data

When you make deposits or request withdrawals, 999ee records the following transaction data:

• The mobile wallet identifier (bKash, Nagad, or Rocket number) associated with each deposit or withdrawal. This is retained for transaction reconciliation, fraud prevention, and to process future withdrawals to the correct account.
• Transaction amounts, timestamps, and reference numbers for all deposits, withdrawals, bonus credits, and adjustments.
• Your running account balance and transaction history, retained for account management purposes and in accordance with applicable record-keeping requirements.

Technical and Usage Data

When you access the 999ee platform, our systems automatically collect certain technical information:

• Your IP address and approximate geographic location (used for fraud detection and to identify access from unsupported regions).
• Device type, operating system, and browser information (used to optimise the platform experience for your device and to identify technical issues).
• Session logs including login times, game sessions, pages visited, and feature interactions (used for platform improvement, responsible gaming monitoring, and security auditing).

999ee processes your personal data for the following purposes only:

• Account administration — creating and maintaining your player account, verifying your identity and age, and providing you with access to the platform's games and services.
• Transaction processing — handling your deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, processing withdrawal requests to your registered payment account, and maintaining accurate financial records.
• Security and fraud prevention — monitoring account activity for signs of unauthorised access, bonus abuse, money laundering, or other prohibited conduct as described in the Terms & Conditions.
• Responsible gaming — tracking gaming activity and account behaviour to support our responsible gaming tools, including the ability to identify patterns that may indicate a player is at risk and to action self-exclusion or deposit limit requests.
• Customer support — responding to your enquiries, resolving disputes, and processing requests related to your account (including data access, correction, and deletion requests under this policy).
• Platform improvement — using aggregated, anonymised usage data to improve the 999ee platform's performance, game selection, and user experience. This processing does not involve identifiable personal data.

999ee processes your personal data on the following legal bases:

• Contractual necessity — processing required to provide the services you have signed up for, including account management, game access, and payment processing. Without this processing, 999ee cannot provide its platform services to you.
• Legitimate interests — processing carried out in the legitimate interests of 999ee and its players, including fraud prevention, security monitoring, responsible gaming oversight, and platform improvement activities, where these interests are not overridden by your fundamental privacy rights.
• Consent — for optional processing activities such as promotional SMS messages, where you have provided explicit consent at registration or at a later time. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legal obligation — processing required to comply with applicable legal requirements, including record-keeping obligations, age verification requirements, and co-operation with lawful requests from competent authorities.

Permitted Disclosures

999ee does not sell, rent, or trade your personal data. We may share your data in the following limited circumstances only:

• Service providers — 999ee engages a small number of trusted third-party service providers who support platform operations (for example, payment processing infrastructure, server hosting, and fraud detection tools). These providers are contractually bound to process your data only as instructed by 999ee, to maintain appropriate security standards, and not to use your data for their own purposes.
• Legal authorities — 999ee may be required to disclose personal data in response to a lawful order, warrant, or request from a competent governmental or law enforcement authority. We will disclose only the minimum data necessary to comply with such a request and will notify you of the disclosure where legally permitted to do so.
• Business transfers — in the event that 999ee or its platform assets are acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.

No Sale of Data

999ee does not sell, license, or otherwise transfer your personal data to third-party advertisers, data brokers, marketing agencies, or any other commercial party for their own use. If you ever receive a communication purportedly from 999ee that asks you to submit personal information to a third-party website or service, treat it as fraudulent and report it to 999ee support immediately.

999ee processes payments exclusively through established Bangladeshi mobile financial services — bKash, Nagad, Rocket, and Upay — and international card networks Visa and Mastercard. When you make a deposit or request a withdrawal, the transaction is processed through the relevant payment provider's own secure infrastructure. 999ee records the transaction reference and your registered wallet or card identifier for reconciliation purposes, but does not store full card numbers, CVV codes, or mobile banking PINs on its own servers.

All financial transactions on the 999ee platform are denominated in Bangladeshi Taka (BDT). No currency conversion is applied, and no foreign currency exchange rates are used. This means your deposited Taka amount is the exact amount credited to your gaming balance — there are no hidden conversion fees or spread charges applied by 999ee.

999ee retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data — retained for the duration of your active account and for a minimum period following account closure, in order to satisfy legal record-keeping obligations and to support any post-closure disputes or regulatory enquiries.
• Transaction records — all deposit, withdrawal, and adjustment records are retained for a minimum period required under applicable financial record-keeping standards. This retention period begins from the date of the transaction.
• Session and technical logs — retained for a shorter rolling period sufficient for fraud detection and platform security purposes, after which they are deleted or anonymised.

When the applicable retention period expires, 999ee will securely delete or anonymise the relevant personal data so that it can no longer be associated with you as an individual. Where complete deletion is not immediately possible due to technical constraints (for example, data held in backup systems), the data will be isolated and protected from further processing until deletion can be completed.

999ee takes data security seriously and has implemented the following measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction:

• SSL/TLS encryption — all data transmitted between your device and the 999ee platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, payment information, and personal data from interception during transmission.
• Password hashing — your account password is stored in hashed form using a one-way cryptographic algorithm. This means that even in the unlikely event of a data breach, your actual password cannot be recovered from our records.
• Access controls — access to personal data within 999ee's internal systems is restricted on a need-to-know basis. Staff members who handle player data are subject to confidentiality obligations and receive training on data protection best practices.
• Monitoring and incident response — 999ee monitors its platform infrastructure for suspicious activity and has an incident response process to investigate and address potential security breaches promptly. In the event of a data breach that is likely to affect your rights, we will notify you without undue delay.

While 999ee takes all reasonable steps to protect your personal data, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. You play an important role in your own account security by using a strong password, keeping your credentials confidential, and logging out of shared devices after use.

Types of Cookies Used

999ee uses cookies and similar local storage technologies to support platform functionality. The following types of cookies may be placed on your device when you use the 999ee platform:

• Essential cookies — required for core platform functionality including keeping you logged in during a session, maintaining your language preference, and enabling secure communication between your browser and the platform. These cannot be disabled without breaking core site functionality.
• Analytics cookies — used to collect anonymised data about how players navigate and interact with the 999ee platform. This data is used exclusively to improve platform performance and user experience. No personally identifiable information is included in analytics data.
• Session security cookies — short-lived cookies used to protect your account session, prevent cross-site request forgery, and maintain the integrity of authenticated sessions. These expire automatically when you close your browser or log out.

Managing Your Cookie Preferences

You can manage or delete cookies through your browser's settings at any time. Please be aware that disabling essential cookies may affect the functionality of the 999ee platform, including your ability to log in and access account features. 999ee does not use third-party advertising cookies or cross-site tracking technologies.

As a player whose personal data is processed by 999ee, you hold the following rights in relation to that data:

• Right of access — you may request a copy of the personal data 999ee holds about you. We will provide this within a reasonable timeframe, in a format that is clear and accessible.
• Right of correction — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your account settings panel.
• Right of deletion — you may request that 999ee delete the personal data we hold about you. This right is subject to our legal obligations to retain certain data for the minimum periods described in Section 7. Where deletion is not immediately possible, we will explain the reason and provide a timeline.
• Right to object — you have the right to object to processing carried out on the basis of legitimate interests (including direct marketing). Where you object, we will review the processing and cease it unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent (for example, promotional SMS), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before your withdrawal.

To exercise any of these rights, contact the 999ee support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 working days and fulfil it within a reasonable timeframe. We may request proof of identity before processing a data access or deletion request to protect against unauthorised requests.

The 999ee platform is strictly intended for adults aged 21 and above. 999ee does not knowingly collect personal data from individuals under the age of 21. During the registration process, age confirmation is required and 999ee reserves the right to request supporting documentation at any time. If 999ee becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all funds will be held pending age verification, and the data will be deleted in accordance with applicable law. If you believe a minor may have created a 999ee account using false age information, please contact us at [email protected] so we can investigate and take immediate action.

999ee may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform functionality. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date. Where changes are material — meaning they significantly affect how your personal data is processed — we will make reasonable efforts to notify registered players via their registered mobile number before the changes take effect.

Your continued use of the 999ee platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically so you remain informed of how your data is being handled.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the 999ee support team by email. Our team is available 24/7 and handles all privacy and data requests with confidentiality and care. Please include "Privacy" or "Data Request" in your subject line so your message is routed to the correct team member promptly.

999ee aims to acknowledge all privacy-related enquiries within 3 working days. Complex data access or deletion requests may take longer to fulfil, but we will keep you informed of progress throughout. All communications are handled in strict confidence by our support team.